Support
Frequently asked questions
Find answers to common questions about our tours, booking process, and policies.
What are the best times to visit Dubai and Abu Dhabi?
The best time to visit is from November to March, when temperatures are pleasant (20-30°C) and perfect for outdoor activities. Summer months (June-September) can be very hot but offer great indoor attraction deals.
How can I book tours online?
You can browse our tours on the website and contact us directly through our contact page or WhatsApp. Our team will help you with availability, pricing, and secure booking confirmation.
What payment methods do you accept?
We accept all major credit and debit cards, bank transfers, and cash payments. Online payments are processed through secure, encrypted channels for your safety.
What is your cancellation policy?
Free cancellation is available up to 48 hours before the tour date. Cancellations within 48 hours may incur a fee depending on the specific tour. Please check individual tour terms.
Do tours include hotel pickup and drop-off?
Most of our city tours and safari experiences include complimentary hotel transfers within Dubai and Abu Dhabi. Theme park and attraction tickets are typically self-transfer.
Are there group or family discounts available?
Yes! We offer special rates for groups of 6+ and family packages. Contact us for a custom quote tailored to your group size and preferences.
Can I customize my tour itinerary?
Absolutely! We specialize in creating personalized experiences. Let us know your interests, budget, and schedule, and we'll craft a bespoke itinerary just for you.
Is travel insurance included?
Basic activity insurance is included with all our tours. We recommend purchasing comprehensive travel insurance separately for your entire trip for added peace of mind.